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Customer Care

ORDERING
ORDER TRACKING
RETURNS

 

 

 

 

 

SHIPPING FAQS SECURITY/PRIVACY

ORDERING

How do I place an order?

Ordering is easy and convenient! Simply select your favorite items, add them to your shopping cart and click "check out" for your order total. Once you have entered your shipping address, the shipping total will appear to the right of the "payment options" screen.
If you would prefer to order by phone, you can call us toll free at 1-800-882-6025.
Our office hours are:
M-Fri: 10 am - 3 pm (CST)
Sat-Sun: Closed
What are my payment options?

Orders can be placed using Visa, MasterCard, American Express, Discover Cards, or PayPal.
Do you collect sales tax?

Sales tax will only be assessed for orders that are shipped to the state of Texas (8.25%).

 

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ORDER TRACKING

How do I check the status of my order?

If your order is shipped via the USPS Priority Mail, then you can login to the account you created when you placed your order and check the tracking # in your account. You can also e-mail us if you have any questions about your order.
Will I get an email confirmation after I place my order?

Yes, you will immediately receive an email confirmation of your order.
How do I make changes or cancel my order?

Please verify your order confirmation immediately upon receipt to verify the details of your order. You may cancel your order as long as the order is not in processing. If you would like to change your order, you will need to cancel it and then submit a new order. We strongly suggest you cancel your order as soon as possible so we can accommodate your request without any additional charges. If an order is in processing, it cannot be cancelled.
What if my order is undeliverable?

If the USPS is unable to deliver your order due to an incorrect address, the order will be returned to us. The sender is responsible for any reshipping fees charged by Fedex or USPS to redeliver the package.

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RETURNS AND EXCHANGES

What is your return and exchange policy?

We pride ourselves on carrying high-quality apparel, and we hope that you will be pleased with your order. When you receive your order, please inspect it carefully to verify that all items meet your expectations. If, for some reason, you are not satisfied with your purchase, please contact us for a return authorization within 30 days of receipt.
You will need to make sure items are in their original packaging, and are appropriately secured within the shipping box. We cannot accept items for return or exchange that are not in resalable condition.

PLEASE TAKE NOTE: The customer is responsible for shipping back to us. We do not refund your shipping charges back to us, however we will refund the cost of merchandise once the merchandise is received by the warehouse if you are sending your merchandise back for credit. No credit is given for lost return packages and nonreturnable and nonsaleable items returned to us will not be shipped back to the sender nor credited to their account. We do strongly recommend that you use a shipper with a traceable shipping method as we cannot be responsible for damaged or lost return packages.
How long before I receive my refund?

After we receive your package and inspect the items, you will receive an email confirming credit total. Credit will be issued in 3 to 5 business days. Please allow adequate time for your banking institution to process the credit.
Do you charge restocking fees?

In order to receive a RA# (Return Authorization Number) for return, you must contact us within 30 days of receipt. We will not charge a restocking fee on these returns.
What if I received my order, but some items are damaged?

Please inspect all items carefully when you receive your order. If there is any damage, please contact us at your earliest convenience, but no later than 7 days after the package was delivered. Keep the original box, packaging materials, as well as any paperwork that came in the box. We suggest that you email us a digital photograph of the damaged box and/or items. We will help you file a claim with UPS if needed.

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SHIPPING

When will my order ship?

Our shipping model is easy to understand. Processing time (pulling and packaging your order) plus shipping time equals delivery time. Orders are normally processed in 1-3 business days.
How long will it take for my order to arrive?

It will take 1-3 business days to process your order, plus 1-5 days to ship it, depending on the shipping address. 
More specifically:
 Kerusso orders will normally deliver in 4-7 business days.
Gardenfire orders will normally deliver in 4-7 business days.
Keep in mind, that Gardenfire and Kerusso brands ship from separate warehouses. So if you order more than one brand of shirt, you will likely receive two separate shipments.
Do you offer rush shipping service?

We do offer USPS Priority mail shipping. But because some orders have 1-2 day processing times, we don't like to have a shipping option that leaves the customer expecting something that we may not always be able to deliver.
Do you ship to Post Office Boxes?

Yes, we can ship via USPS to PO Boxes.
Do you ship to APO/FPO addresses?

Yes. However, the shipping times for these orders will be longer than other orders.
Do you ship to Canada?

Yes, we do ship most of our products to Canada.
Do you ship internationally?

Not through a normal placed order. We are working to find a good solution to manage this, as we value our customers here in the U.S. as well as those abroad. There are so many countries who have different shipping policies, and pricing varies greatly. Since we stock some of our merchandise and ship some of our merchandise from supplier warehouses, it makes it very difficult for us to manage International orders.
If you would like to place an international order, simply contact us and let us know which items you are wanting to purchase. We will find the best solution, if possible to ship to you and create a custom order to do so.

What are your shipping options?

We ship through the USPS.

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FAQ's

Do you have a printed catalog?

Unfortunately, we do not offer a printed catalog at this time. Our entire collection can be viewed online.

Do you have an affiliate marketing program?

Not yet. This will be possible in the near future.

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PRIVACY AND SECURITY POLICY

Are online transactions on your site secure?

All the information you provide, including your credit card information, is secured using Secure Sockets Layer (SSL) encryption technology. We use SSL technology to prevent your information from being intercepted and read as it is transmitted over the Internet.

How do you use my contact information?

We request your email address so that we can email you an order confirmation. We request your phone number to contact you in case we need to give you an order update. Rest assured, we never rent or sell your contact information to anybody, for anything.

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